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Tuesday, 03 April 2007



Glad to read that Frederic - I fully share your point. Speaking at a telecom conference on roaming quality of service today, an executive of a large UK mobile operator mentioned explicitly that in his [roaming] business, being able to identify realistic benefits in terms of customer satisfaction improvement, a key theme in the corporate strategy, was more relevant to get top management approval for launching projects than showing pure financial business cases that are often simplistic.

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